Refund policy

JO® stands behind our high-quality products and wants you to love them as much as we do. That’s why we offer a 100% Pleasure Guarantee.  

If for any reason you are not completely satisfied with any JO product, we will replace or refund the product within 30 days of purchase.  

Complete contact us through this link and a member of our team will reach out within 1 business day with next steps on your return.  

Please note:  

Any package that is refused or undeliverable due to insufficient address is subject to a refund less shipping.  

For JO orders purchased on Amazon, please contact Amazon Customer Support with this link. Our Team is unable to issue refunds or replacements for Amazon orders.